Choose a problem before choosing a solution.
A scoping session with the sponsor and stakeholders clarifies the business problem, the audience concerned, the intended use and the expected results.
We select one or two priority use cases, identify technical, human and regulatory constraints, and define simple criteria for assessing the experiment.
A design workshop then involves future users in describing the current process, dividing roles between people and technology, and preparing the test protocol.
A precise scope that produces genuinely actionable lessons.
